Customer Support & Problem Resolution

Contacting Support

Who should I contact if I face issues at the venue?

Contact venue staff first for on-site assistance. Reach GoFloaters customer support anytime for broader coordination and issue resolution.

Is customer support available during my meeting hours if there’s a Wi-Fi or access problem?

Yes, GoFloaters support is available during business hours to resolve issues swiftly, coordinating with the venue.

How do I report a problem or complaint about a meeting room?

Contact GoFloaters support immediately via app, website, or phone for prompt resolution.

Incident Management

How do you document incidents without creating liability?

Capture facts (time, location, people present) and attach photos where appropriate. Use neutral language and restrict access. Follow up with corrective actions and closure notes.

How do you close the loop after a complaint?

Acknowledge quickly, investigate, share actions taken. Offer make-good (credit or upgrade) when fair. Use incident to update SOPs.